Terai Roots ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit terairoots.com or use our services.
Please read this policy carefully. If you disagree with any terms, please discontinue use of our website.
1. Information We Collect
Information You Provide Directly
- Contact Form Submissions: Your name, email address, phone number, and the message you submit through our contact form.
- Newsletter Sign-ups: Your email address when you subscribe to our newsletter.
- Account Registration (Admin): Name, email, and password for any administrative accounts.
Information Collected Automatically
- Log Data: Your IP address, browser type, operating system, referring URL, and pages visited.
- Cookies: Session cookies necessary for website functionality (login sessions). We do not use third-party advertising cookies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and contact form messages
- Send newsletters and updates you have subscribed to (you can unsubscribe at any time)
- Improve our website content and user experience
- Maintain the security and integrity of our systems
- Comply with legal obligations
We do not sell, trade, or rent your personal information to any third party for marketing purposes.
3. Data Retention
Contact form submissions are retained for up to 12 months to allow us to respond and track correspondence. Newsletter email addresses are retained until you unsubscribe. You may request deletion of your data at any time by contacting us at the email below.
4. Cookies
We use only essential session cookies that are strictly necessary for the website to function. These cookies expire when you close your browser. We do not use tracking cookies, marketing cookies, or analytics cookies from third-party platforms.
5. Third-Party Links
Our website may contain links to third-party websites (including social media platforms and external stores such as Terai Roots Fresh). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before providing any personal information.
6. Data Security
We implement reasonable technical and organisational measures to protect your personal data, including:
- HTTPS encryption on all pages
- Password hashing (bcrypt) for any stored credentials
- Restricted administrative access with role-based permissions
- No storage of payment information on our servers
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of any inaccurate personal data
- Deletion: Request deletion of your personal data from our systems
- Withdrawal of consent: Unsubscribe from our newsletter at any time
To exercise any of these rights, please contact us at contact@terairoots.com .
8. Children's Privacy
Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: contact@terairoots.com
- Address: 130, Palika Bazar, Kapoorthala, Aliganj, Lucknow. 226024
- Phone: +91-9839900830